Our Profile.
The National Bank of Dominica Ltd. (NBD) is the leading financial institution in Dominica with XCD1.58 billion (US$581 million) in assets as at June 30, 2021. NBD aims to satisfy customers’ financial needs and help them to succeed financially by providing quality, wealth-creating solutions.
Operating since 1978, NBD provides a wide range of financial products and services to consumers, small businesses and corporate clients locally, regionally and internationally. NBD serves its clients through four branches, a wide network of ATMs, Internet (nbdominica.com) and mobile banking. With a team of over 190 employees, NBD is the leader across core business lines in the local market. The Bank has been recognized by the Eastern Caribbean Central Bank (ECCB) as a leading corporate citizen, committed to supporting our communities and being an ambassador of economic and social progress in Dominica.
National Bank of Dominica Ltd.
64 Hillsborough Street
P.O. Box 271
Roseau, Dominica
1-767-255-2300
[email protected]
Shareholders’ Contact
Ms. Macina Bethel
1-767- 255-2300
[email protected] / [email protected]
Purpose, Vision, Mission and Values
Purpose
NBD’s purpose is to help people, organizations and communities succeed by providing our clients with fitting solutions and supporting economic and social development in Dominica.
Our Vision
To be a leading financial institution elevating the lives of the people we serve.
Our Mission
We offer targeted financial solutions and superior customer service driven by our highly engaged and creative employees, our operational excellence, thus ensuring success and rewards for our employees, customers, shareholders, and communities.
Our Core Values
We hold ourselves to the highest degree of integrity, ensuring that at all times, we are responsible and ethical in our behaviour, and transparent in our actions. We respect the privacy of individuals and the importance of the safekeeping of confidential information.
We commit to the integration of mindfulness practices and principles within our corporate and organizational setting, to enhance the overall performance, productivity, and well-being of employees. We focus on the present and aim to give ourselves time to reflect, and space to integrate what we learn. These practices allow us to collectively learn from and improve all that we do, and to continually evolve our culture.
We believe that what we do matters and take satisfaction in elevating the lives of our customers. We exhibit drive and energy in everything we do. We inspire each other and try to bring out the best in everyone. We meet our challenges with optimism and creativity, going beyond limits to achieve our goals. We seek the best and are committed to innovation and excellence. We are empowered by our values and have the courage to act.
We commit to delivering superior customer service by treating our customers with the utmost respect, courtesy and sensitivity. We pledge to be accessible, responsive and efficient when serving our customers.
We foster a culture of individual and collective accountability. We focus on finding solutions and achieving results to deliver on our commitments and protect the Bank’s assets, including its image and financial returns.
We commit to a common goal, shared vision, and values and to serve our customers. We will work collaboratively, with each individual sharing perspectives, experiences and skills toward collective accomplishment.
